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Mr. Green Casino Review - Im Überblick: Das umfangreiche SpielangebotWelcome to MrBet Casino! Als Erstes möchte ich Ihnen versichern, dass bei uns alles mit rechten Dingen vor sich geht.
I have had a problem receiving free spins for more than a month now. All I get from the online help is that it is my computers fault, and get told to try many things, send screen shots and so on.
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To conclude, all I can say is that, feel free to play Mr Greens games if you can , but I must warn you of the possible problem of getting help from them, should you need it.
They have NOT offered any compensation or money back. Absolutely avoid and go elsewhere. I provided the bank statement they originally requested but Mr Green soon changed their mind and requested a bank statement containing my card number.
I explained to them Nationwide do not provide statements with card numbers no banks do! As it stands I'm unable to get my money.
I have raised a complaint and will escalate to IBAS if necessary. Please take your hard earned money elsewhere people.
I'll never be going back to Mr Green. I opened an account ages ago and forgot about it.. Opened a new account last week, placed some bets.
Received an e mail this morning saying my account is now closed but my dormant account with no transactions will stay open.
I have no log ins for that account so contact customer service Still no link for password and they can't re open my closed, actual account..
Not good enough!.. Still not working.. I've also been told that balances from my actual account will be transferred over I'm not holding my breath on any of it.
Not moaning for loss I know my limits. And won more than I've lost. But win rate on mrgreen is a joke latley.
Can tell something not right. Been with them for years. Worst bookmaker I have ever come across don't use them!!! The charges aren't clear and they withdraw promos that you've earnt if you dare to access any of your funds without informing you that you will be forfeiting the promo.
Their customer service is shocking, they don't care and hide behind their ludicrous terms. Talked to someone on their online chat service, provided my documents again to them through the chat service.
Absolutely ridiculous, no problem for the last 6 months but as soon as I try to withdraw my winnings documents need to be verified and my account has been blocked!!
This site its criminal I open a account and I put money on it they didn't aks for verification after I make money I couldn't windrawal because when you put money on it it's oke but when you want to windrawal its not possible.
The welcome bonus i didn't get and the verification takes so long that I chat a many times and they make me so upset that I said like this I will delete the account and after they said so you talk about delete so we will delete you're account after I said no I delete when I want to delete and than they delete it this company is really criminal I will add screens hots of the chat in tiktok Facebook Instagram etc don't ever trust this site.
I never thought I would write another review but I feel that I must. I believe that I must have just experienced the fastest ever pay out ever.
My last review commented on the fact that it hadn't been 5 minutes and the money was in my account. This time however I believe it was in under 1 minute.
Now that is amazingly fast. All I can say is thank you for such a brilliant no hassle service. I'm not sure if all pay-outs are this quick but hats off to you at Mr Green.
One very very satisfied customer. Thanks again. Thought Mr Green was a great casino until they blocked me for no reason and access to my account and funds.
For a whole week I called, spoke on live chat and emailed - to be given no answers or explanations or time frames. Just told it was under investigation and with the relevant department.
I had already passed verification so did not understand. The only reason I am giving 3stars is because of the lovely Gabriella who I spoke to on the phone from customer services who apologised profusely and could not understand why no one would tell me why they had frozen it.
I am still waiting for this responsible gaming check but thanks to Gabriella at least I know why. They had me worried someone had done fraud on me or something.
Mr green Is not a good casino just takes money of me never pays a good win. There is no further information on this case. Show 2 similiar complaints with black points in total for this casino.
The player didn't receive her winning because she wasn't employed at the moment when she requested a withdrawal. The casino asked her to send in documents for verification.
She sent those documents but they asked for an additional document of proof of her income. Since she was a student at that time, she didn't have those documents.
The casino advised her to send her parents proof of incomes, so she did. But still, the casino kept asking for her proof of income.
In the meantime, she got employed and sent her proof of income to the casino. After that, she was asked to translate the document and get it notary verified.
She did so too, sent the documents, but the casino said that her income was not enough for her level of play.
Alina became very frustrated and was looking for any kind of help. There is no further update on this case. Black points: 37 for this casino.
Player's account was closed without an explanation. A player from Belarus had his account blocked without any explanation.
He then contacted the support for an explanation and was asked to provide documents and photos of him for his account verification.
When he sent those about ten times within one year, he would receive the same answer from the casino that they were still verifying them. The only thing that the player wanted was for the casino to reopen his account.
Ever since then, there's no further information available. Delayed withdrawal process. The casino told the player that the whole processing would take from hours but five days later, no money was received.
The player did provide the casino with all the documents that were needed for their account verification so that wasn't the hold-up.
There is no further information available ever since then. After the player requested a withdrawal, her account became blocked. Sophie decided to reopen her account and once she requested a withdrawal after she won, her account got blocked.
When she contacted the casino for an explanation, they asked her to wait few more days. Eleven days after that, her account was still blocked.
No other details are available and the complaint remains unsolved. The player didn't receive his winnings because his withdrawal was sent to security check with no update ever since.
When he requested a withdrawal, that was when all the problems started. The chat representative informed him that if he wanted to withdraw his winning through the payment method he chose, Quickcash, he needed to make a deposit to that account and he would receive a code which he would use for a withdrawal.
After the player followed these steps accordingly, the new problem begun. His withdrawal was sent to security and he needed to wait from hours. Jamew18 asked to speak with the manager but the manager just confirmed these steps.
The player went to the William Hill Casino personally just so he could prove his identity and that those winning did belong to him. The casino representatives refused to tell the player anything.
There is no update ever since. Black points: 19 4 for this casino. The player complained about never receiving their winning and the casino claimed that they already sent the winning to them.
The player from Mexico requested a withdrawal of their winning but didn't receive it. The casino claimed that they did send the winning to them already.
The player told the casino that they also checked with the bank and they confirmed that no money was received. There is no update on this case.
Show 5 similiar complaints with black points in total for this casino. Player is having difficulties completing the KYC verification. The player from Austria has requested a partial refund of the amount which has been deposited due to technical glitch incorrectly.
The casino requested documents for the verification unfortunately, the refund is still pending since. Failed self-exclusion and pursuing 3 years old case.
However, he was under self-exclusion and was not supposed to manage to do that. Later, the casino closed his account and in order to refund the deposits they required a confirmation code from the bank but the bank said the provided bank statement should have been sufficient.
The player reopened his case again 3 years later and wanted to fight for his refund. The casino didn't react to this complaint.
No reaction policy, good regulator. Account locked for unknown reasons. Although he did not use any bonuses and claimed having been fully verified the casino just kept his account locked saying they needed more time to check it.
No updates since then. The player's account was closed and their winning was confiscated for no reason. Shortly after that, the William Hill Casino contacted the player and informed them that they had investigated the activity on the account and decided to confiscate the winnings and close the account.
When the player asked of what was the reason, the casino sent them a list of their terms and conditions. The player didn't understand and started to look for any kind of help to gain their money back.
The player's account was closed due to mismatched details on the card and the account. Her winning and deposit were confiscated and the account was closed.
When she contacted the chat, they informed her that the details on the card didn't match the details of the account. The casino also found out that the same card was used in a different account which was closed due to self-exclusion.
According to the casino's terms and conditions, the deposit should have been automatically denied.
Instead of that, the money was accepted. The casino declined to pay the player her winning due to mismatched details on the card with the ones on the account.
This complaint remains unresolved. Black points: 76 19 for this casino. The casino gave the player false instructions and tried to cover their mistake.
He wanted to make a withdrawal but the customer support representative informed him that he couldn't because he had 1 cent poker bonus ticket left.
Later on, they told him that since he didn't win from the poker bonus tickets, he could request a withdrawal.
He was asked to log out and log right back in into his account. After he did so, there happened to be a different representative that told him that he couldn't make a withdrawal until he met the wagering requirements.
The player became furious and also used a foul language which he was warned by ThePogg representative to not to use, otherwise, they would've deleted the complaint.
The casino tried to wipe away all of their mistakes but ThePogg decided to found the complaint for the player. Black points: 38 9 for this casino.
The player's account was permanently closed after their documents for verification were sent to the casino. The casino asked the player for documents for verification.
They sent those in and shortly after that found out that the account was permanently closed and the casino's decision was final.
The player was confused and, unfortunately, disappointed. There had been no update ever since. Black points: 35 8 for this casino. The player failed the document verification.
When the player requested a withdrawal, they were asked to send the documents for verification. The player sent those in but was informed that the documents failed the verification.
After that devastating information, the player sent over thirty photos of different kind of documents from every point of view and angle. Black points: 20 5 for this casino.
The casino blocked the player's account, confiscated her deposit and accused her of unproven reasons. The bonus wasn't given to her and that was why she decided to withdraw her deposits the same way as she deposited them, through E-wallet.
The casino told her that they would send her the money via check but she never received the check and the casino claimed that they sent the check twice why twice?
Natalie claimed that she never had broken any of these rules and asked for the help on how to continue with this case.
The player complained about not receiving the first deposit bonus after he already made his first deposit. The player tried to receive a first deposit bonus after he already made his first deposit.
He contacted the helpline and they informed him that he couldn't use it because their funds were no longer available and the promotion would've started when he received the email.
The player claimed the ha was not aware of that promotion being available to him at that time. This case is still unresolved. Extremely long and confusing withdrawal process.
The player, Vigilante from Canada, had an issue with receiving the two payments requested. After that, the player had no problem of playing and withdrawing the money but said that the case was still not resolved and they were still afraid to deposit more money and play.
This case is very confusing but still, we believe that the player had no further issues with the William Hill Casino's further withdrawals. Joszef complained about not receiving his "invite a friend" bonus due to the management decision.
The player, Joszef, invited his friend to the casino and was supposed to receive the "invite friend" bonus. The casino refused to award him the bonus due to not being eligible to the promotion as decided by the management.
Joszef received such a bonus in the past with no issue and that is why he didn't understand why he couldn't receive one this time. There is no update about this complaint.
The player's account was closed due to false accusations of fraud without a proof from the casino. The player made a deposit and played games for few hours after which his account was closed and he was asked to verify his age.
Cootster, the player, sent the documents for his age verification to the casino, but they received the information that he had an account with Barclays bank and there had been some fraud done at this account.
The casino never responded to this complaint and it became impossible to resolve it. The player's account was closed due to unspecified broken bonus terms and conditions.
When they requested a withdrawal, their winnings were confiscated, the deposit was returned to their Neteller account and their account was closed.
The player requested an explanation from the casino but they only told him that he had broken the bonus terms and conditions, but they never specified which one was it.
The player wasn't satisfied with their response but the casino made it clear that their answer was final. This case remains open and unresolved.
Show 10 similiar complaints with black points in total 66 for this casino. Black points: 75 for this casino. Long withdrawal processing.
The player "Fomichixa" from Russia applied for a withdrawal, however, the casino blocked his account. He submitted the documents for verification but the casino was asking for more processing time even though it had already been more than a month.
No more information about this case since. Black points: 63 for this casino. Long verification processing. Later, she requested a withdrawal of an unknown amount.
The casino requested verification documents on several occasions and then the payer was asked to provide a "written explanation of her game".
The withdrawal was still pending and the player was asked to wait. No more updates since then. Black points: 62 for this casino.
Duplicate accounts accusation. The player 'Solsim75' was accused of having duplicate accounts. The casino did not provide any proof supporting this claim and did not respond to this complaint.
The player's account was blocked and there were no updates since then. The player failed the self-exclusion and made two deposits which of only one was returned to him.
Sam, a player from the UK, self-excluded himself from the casino a few years ago. The player wanted both deposits to be returned to him, but the casino never responded to this complaint and it remains unresolved.
The casino failed at self-exclusion of Claire but did return her deposit. Claire asked the casino for self-exclusion and the casino agreed.
The casino never responded to the complaint. Show 1 similiar complaints with 20 black points in total 5 for this casino.
The player experienced a technical glitch while playing a game of roulette. The player played a game of roulette and experienced a technical problem.
When the player informed the casino about that, they asked them for proof. They deposited more money, just to give the casino a proof, and took screenshots of the issue and sent it to the casino.
The casino responded that there was no problem with that game, so the player deposited more money, won, but lost again due to the same problem.
The player also mentioned that they had a problem to sign in to the account and didn't know how to play all their games either.
A player, Tammy, tried to receive her "invite a friend" bonus but was unsuccessful. The player, Tammydoll from New Zealand, tried to receive a "refer a friend" bonus.
She invited a friend, had a proof of the invitation, but she didn't receive the bonus. After she contacted the chat, they informed her that they couldn't find any information linking her friend to her referral.
Tammy was disappointed and thought it happened due to a technical glitch. Natalie has not been credited her winning due to the technical issue that happened while she played a slot game.
Emma, a player from the UK, played a slots game but she didn't receive the winning due to a technical issue. She became very frustrated and kept repeatedly contacting the casino, but never received a satisfying answer.
The casino responded to this complaint but never resolved it. Show 2 similiar complaints with 0 black points in total.
The player's account was closed and the winnings were confiscated due to bonus terms and conditions being breached without any relevant proof from the casino.
One day, he received an email where the casino asked him to send the documents verified by the notary, even though they were verified in the past successfully.
He sent those documents multiple times via regular mail and email, but his account was still blocked. Every time he contacted the casino for an update, he kept receiving the same answer, to wait for little longer.
After multiple tries of ThePogg to receive an update on this case, the casino responded that the player breached bonus terms and conditions. Mit den Spielen hab ich immer sehr viel Gewinn gemacht also ist schon komisch und vorallem ohne Vorwarnung!!
Als ich dann John hunter gespielt habe habe ich auf 25 Cent einmal freispiele bekommen. Gewinn 2 Euro!! Seit dem mein Konto gesperrt wurde hab ich keinen Gewinn mehr gemacht Geld ist alles weg.
Gutes Casino. Immer schnell ausgezahlt, Rückfragen werden im Chat immer schnell beantwortet. Es gab die ein oder andere technische Schwierigkeit die aber schnell gelöst wurden.
Selbes problem mit Provisorischem Profil- MrGreen weigert sich das Profil zu verifizieren und gewinne auszuschütten. Support wiederspricht sich und kann keine Antworten liefern warum ich ein provisorisches Profil habe und mein Freund nicht.
Einfach nur lächerlich. Verifizierung seit 6 Tagen. Ich bin mir noch nicht sicher, Mr. Laut Mr. Green dauert dies bis zu 48 Stunden nach 6 Tagen kann ich noch keine Auszahlung machen.
Alle Daten sind korrekt hattr jemand das selbe Problem? Kundenservice leider keine konkreten Antworten. Ich warte noch etwas ab. Betrüger habe so gut wie nie was gewonnen und jz bin ich noch dazu gesperrt worden und dan kommt die super Aussage zu meinem Schutz ein witz ja nicht Spielen ist reine abzocke!!!!!
Hallo meine lieben War VIP Kunde Das bedeutet wiederrum man kann sein eingezahltes Geld aufgrund fehlender Lizenz auf die Mr Green immer als Vorsatz nimmt zurückklagen!
Ich bin ja eher gespannt ob sich Mr Green dazu äussert. Weil grundlegend ist es die Warheit. Wenn man andere Casinos anschreibt darauf per mail bekommt gleich gar nichts zurück!!
Also lasst euch nicht ausziehen und Spielsüchtig machen! Nehmt mich beim Wort! Eigentlich ein top Casino in dem ich auch sehr gerne gespielt habe.
Leider allerdings funktioniert die IT Abteilung bei euch wohl nicht so ganz. Hab mich letzten Monat verifiziert und danach ging alles jetzt gestern erst muss ich mich neu verifizieren gesagt getan Wo ist der Kundenservice von dem ihr behauptet er wäre so gut?
Habe jetzt schon 4 emails geschickt und nur einmal eine Antwort bekommen das eigentlich alles funktionieren sollte Leider wurde mein konto vorhin grad gesperrt - keine ahnung, warum..
Green , bekomme nicht einmal ohne zu fragen einen einzigen Bonus weder ein Cashback oder sonstiges, man muss immer nachfragen und nicht einmal dann ist es sicher das man einen Bonus bekommt.
Finde ich für eine Frechheit. Sollte sich das nicht ändern werde ich das Casino nicht mehr unterstützen.
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